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Looking at the kind of ST Forum letters that had been appearing lately, which completely succeeded in entertaining and amusing me, while at the same time betraying a lack common sense of knowledge on the part of those who wrote the letters, I’ve decided to start a new segment on my blog called ST Forum Discussion, where I share with you guys fantastic letters as well as some discussion. It is inevitable that I may offend some people with my commentary, and for that I apologize in advance.

Bad experience with anti-virus software
Let me relate my bad experience with Norton products.

The Norton Anti-Virus program had been working fine on my notebook but not since I upgraded it to Norton Internet Security 2006.

Initially, I thought it could provide greater protection to my notebook compared to just Norton Anti-Virus. But this was where my nightmare started.

Most of the time, my notebook failed to shut down completely. It just hanged at the Windows shut-down screen and I have to do a manual shut-down.

When the notebook is turned on again, it will indicate that ‘incomplete shut-down was encountered previously’ and it will have to do a disk check. I have found that to minimise that ‘hanging problem’, I need to disable Norton Internet Security before shutting down the notebook. But I am sure this is not the way the Norton Internet Security program functions.

When I renewed my Norton Internet Security 2006 in December last year, I could not activate the renewal subscription after I have entered the activation key given by Norton. I called the helpdesk only to realise that the activation key given to me was a used one. Though the helpdesk support eventually gave me a new activation key, my confidence level with Norton products has dropped.

Tay Sok Khoon

My take:
1) I think this person is weirder from the previous. Product got problem, still want continue buying? Then buy liao complain to a Newspaper?
2) Manual shutdown? More like pulling the plug before letting the computer shut down properly.
3) Windows fail to shut down completely? Hang at the shut down screen? Do you think that Norton is still running when your computer shuts down?
4) You already said, disabling Norton minimized the problem. It can easily be concluded that your observation is due to fact that unconsciously you are already blaming Norton, thus disabling Norton will “minimize” your problem, which does not happen all the time. The problem is due to Windows, not Norton.
5) Activation key was a used one? How has Norton got to do with it? Can they control people using key generators to generate authentic keys to register their pirated software? Can they make sure the illegal key generators did not generate the key assigned to you? It is already very good of them to assign you a new one.
6) Someone complained about Norton previously and you followed. One big copycat.
7) And I still don’t get it, why complain to newspaper? I know you want to seek attention. But ended up making a fool of yourself. Not very good.

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Looking at the kind of ST Forum letters that had been appearing lately, which completely succeeded in entertaining and amusing me, while at the same time betraying a lack common sense of knowledge on the part of those who wrote the letters, I’ve decided to start a new segment on my blog called ST Forum Discussion, where I share with you guys fantastic letters as well as some discussion. It is inevitable that I may offend some people with my commentary, and for that I apologize in advance.

Anti-virus software fails to protect laptop from attacks

Having bought Norton anti-virus products in the last four years and despite diligently updating the latest software patch and doing my regular computer scan, they have failed in deterring virus attacks on my notebook.

My latest plight was an unusable harddisk plus an infected backup harddisk. It was upon sending my notebook (covered under extended warranty) for repair that the computer technician informed me of the above diagnoses. It was the last thing on my mind as I have often taken precautionary measures when it comes to protecting my data on the computer.

What irks me is that the company makes no effort to respond to my repeated phone calls.

Brian Low Hung Chye

My take:
1) Anti virus programs only deters against known virus. That is why there is a need to update the virus definition file regularly, to enable the program to detect virus that came out into the wild recently. Brian mentioned that he updates his anti virus program regularly. But does he know the actual reasons for the need to do so? Just like condoms and vaccines can fail sometimes, isn’t it acceptable that his anti-virus program fails sometimes?
2) Protection by anti-virus software isn’t as solid as what people think. If I feel like it, I could have just written a virus and send it to any one’s computer, and the anti-virus software will not know it is a virus simply because the definition files do not contain data on it.
3) Your “latest plight”? Seems like you mess up your computer all the time. “I have often taken precautionary measures when it comes to protecting my data on the computer.” You sure? I know you want to protect the valuable porn and office documents on your computer. But preventing virus has got nothing to do with protecting your data. Since most of today’s virus come the internet, it is time you take a look at your surfing habits (visiting too much virus and spyware filled porn sites?) instead of focusing on how to protect your privacy.
4) You have an “unusable harddisk”. The exact reason causing it to be unusable was not specified. Perhaps it was a harddisk failure, brought about by you swing your laptop around too much and not taking good care of it. Most of today’s computer problems were wrongly credited to the doings of virus. In most cases, the users are the ones who are the “virus”.
5) “infected backup harddisk”. I have no idea how a virus would render your harddisk useless, th infect your backup harddisk. For all I know, most virus don’t wretch your harddisk. In general, they mess with your system files. These are in your primary harddisk, not your (porn) backup harddisk.
6) Finally, “What irks me is that” I’ve been using my computer without any anti-virus software for more than 7 years with only 1 mild case of virus attack, which I managed to rectify myself.

On an (almost) unrelated note, lets enjoy this music video by standup comedian Carlos Mencia called The Mind of Mencia. Carlos Mencia’s comedy is more of abrasive racial type, so if you are easily offended, please stay away from it. What I like most bout this show is phrase “Dee Dee Dee” which he made up to call stupid people. NOT retarded, but stupid. There’s a big difference between the two.

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