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Looking at the kind of ST Forum letters that had been appearing lately, which completely succeeded in entertaining and amusing me, while at the same time betraying a lack common sense of knowledge on the part of those who wrote the letters, I’ve decided to start a new segment on my blog called ST Forum Discussion, where I share with you guys fantastic letters as well as some discussion. It is inevitable that I may offend some people with my commentary, and for that I apologize in advance.

Bad experience with anti-virus software
Let me relate my bad experience with Norton products.

The Norton Anti-Virus program had been working fine on my notebook but not since I upgraded it to Norton Internet Security 2006.

Initially, I thought it could provide greater protection to my notebook compared to just Norton Anti-Virus. But this was where my nightmare started.

Most of the time, my notebook failed to shut down completely. It just hanged at the Windows shut-down screen and I have to do a manual shut-down.

When the notebook is turned on again, it will indicate that ‘incomplete shut-down was encountered previously’ and it will have to do a disk check. I have found that to minimise that ‘hanging problem’, I need to disable Norton Internet Security before shutting down the notebook. But I am sure this is not the way the Norton Internet Security program functions.

When I renewed my Norton Internet Security 2006 in December last year, I could not activate the renewal subscription after I have entered the activation key given by Norton. I called the helpdesk only to realise that the activation key given to me was a used one. Though the helpdesk support eventually gave me a new activation key, my confidence level with Norton products has dropped.

Tay Sok Khoon

My take:
1) I think this person is weirder from the previous. Product got problem, still want continue buying? Then buy liao complain to a Newspaper?
2) Manual shutdown? More like pulling the plug before letting the computer shut down properly.
3) Windows fail to shut down completely? Hang at the shut down screen? Do you think that Norton is still running when your computer shuts down?
4) You already said, disabling Norton minimized the problem. It can easily be concluded that your observation is due to fact that unconsciously you are already blaming Norton, thus disabling Norton will “minimize” your problem, which does not happen all the time. The problem is due to Windows, not Norton.
5) Activation key was a used one? How has Norton got to do with it? Can they control people using key generators to generate authentic keys to register their pirated software? Can they make sure the illegal key generators did not generate the key assigned to you? It is already very good of them to assign you a new one.
6) Someone complained about Norton previously and you followed. One big copycat.
7) And I still don’t get it, why complain to newspaper? I know you want to seek attention. But ended up making a fool of yourself. Not very good.

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